Grace Hwang

Grace Hwang leads design at Carrot, a technology company that helps people quit smoking. For twelve years, she lead healthcare-focused projects around the world in her role at IDEO, a global innovation consultancy. IDEO is most famous for popularizing the term design thinking.

Design thinking recognizes that design school can teach how to put people at the center of what you do. Design-led companies put people first with the understanding that what’s good for people is good for business.

With Carrot, Grace is working to understand how better-designed experiences can help change hard-to-break habits and behaviors. In this episode, Grace talks about need-finding, touchpoints, and Dairy Queen.

First Things First is produced in partnership with the Association of Registered Graphic Designers. It is hosted by Paddy Harrington and edited by Max Cotter. Frontier’s sponsor music is an edited version of “sketch (rum-portrait)” by Jahzzar from the album Sketches. This episode features edited versions of “The Collector” and “A Year” by Broke for Free from the album Layers and edited versions of “Big Blue” from the album Uplifting and “Seashore” from the album Carefree, both by Podington Bear.